https://overcast.fm/+KebuCc_z4
https://www.nationalgeographic.com/history/2020/03/museum-of-the-bible-dead-sea-scrolls-forgeries/
https://www.newsweek.com/yellowstone-volcano-uplift-magma-intrusion-1491992
https://www.politico.com/news/2020/03/12/coronavirus-shutdowns-across-country-127018
https://www.livescience.com/north-star-cepheid-mystery.html
https://tnhaudio.org/2020/03/12/working-with-judgment-and-fear/
This is from yesterday: I spoke with a customer who called to check on the status of her service turn-on work order. After reviewing the file, I advised the customer her work order was cancelled because of a previously unpaid balance at the service location. Notes from the assigned field technician revealed that the same…
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In addition to customers who are upset, I deal with complex company processes that sometimes exacerbate the situation. Occasionally, as in today’s situation, I play clean-up for previous representatives who provide incorrect information/expectations to customers. Today, a customer in Texas called who was cut for non-pay (CFNP) last month. Texas rules allow us to charge…
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Presently, I work-from-home as a frontline customer service representative for a major electricity service provider. Accordingly, I deal with some difficult customers, especially those who call in w/high bill complaints. The majority of ppl are cool and easy to work with but I’d guesstimate about 3-8% are jerks and/or very difficult to satisfy. So, for…
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https://aeon.co/ideas/why-lifelong-learning-is-the-international-passport-to-success
